Frequently Asked Questions
BEFORE BUYING
Ergonomics does not have to be complex, neither does it have to cost you an arm and a leg. That's why we meticulously designed the ErgoTune to be incredibly adjustable across 11 points from head to toe, allowing just about anyone to achieve a perfect ergonomic fit. Despite how affordable it is, we haven't compromised on its components either. With a made-in-South Korea hydraulics system and a unique mesh upholstery weaved in Germany, rest assured that the ErgoTune will support you for the decades ahead. Because you deserve to feel your best every single day of the week.
The ErgoTune is recommended for users up to 130kg, and between 150cm-180cm tall for the optimal sitting experience.
More importantly, the ErgoTune is made to fit to everyone's unique body shape, and comes with more than 11 points of adjustments.
The ErgoTune will easily fit under any desk 67.5cm tall (floor to bottom of desk), and 61cm wide.
The ErgoTune's castors are PU (Polyurethane)-coated and contain industrial-grade stainless steel ball bearings. Rest assured that they do not leave scratches regardless of your flooring type.
The ErgoTune's DuraWeave™ hybrid mesh upholstery combines the durability of fabric, together with the durability of mesh. Weaved in Germany, it is built to maintain it's shape even after years and use.
Both ErgoTune Supreme and ErgoTune Classic are made to our exacting standards. However, there are a few key differences:
1. The ErgoTune Classic does not bear the TriTune™ headrest, unlike the ErgoTune Supreme. This is suitable for individuals who do not need a headrest or find that having one is intrusive for your daily activities.
2. The ErgoTune Classic has a 4D armrest, which is height and width-adjustable. The ErgoTune Supreme has the GyroBrace™ 5D armrest instead, which is height-adjustable and freely rotatable.
3. The ErgoTune Classic's base is made from nylon polyamide, whereas the ErgoTune Supreme's base is made from aluminium.
We demand that the ErgoTune meets our specifications from head to toe, so each part is sourced from a different nation before being assembled. Not only do they meet our standards, they also meet the strict requirements of multiple international awarding bodies. For example, its DuraWeave™ hybrid mesh upholstery is traditionally weaved in Germany and is certified by the ISO, FR-One, and OEKO-TEX. Its Class-IV-rated hydraulics system is constructed in South Korea and has been officially certified by BIFMA (Business + Institutional Furniture Manufacturers Association).
Yes, you can! Visit our showroom from 11am to 8pm daily at:
101 Lorong 23 Geylang, #01-03,Prosper House, (opposite Aljunied MRT)Singapore 388399
DELIVERY & ASSEMBLY
Shipping to anywhere in Singapore is FREE, with the exception of no-go zones. Surcharges apply for the following scenarios:
1. No-lift-access deliveries are subject to an additional $20 per floor
2. Deliveries to special Singapore islands are subject to an additional $15 (including Sentosa and Jurong Island)
Delivery speed is influenced by assembly requirements. Orders requiring assembly usually take longer as they are harder to schedule.
With assembly: Between 3 and 7 working days from date of purchase. Assembly will be performed after delivery.
Without assembly: Between 3 and 5 working days from date of purchase.
We deliver from Monday to Saturday between 11am and 6pm. You can specify your desired delivery date upon checkout, and we will do our best to accommodate your preferred timing.
We will inform you via SMS and email once your delivery date has been confirmed.
You will receive an SMS and email within two working days after we have received confirmation of payment to finalise a delivery slot. Please email us at sales@ergotune.com should you require any additional information or assistance.
ErgoTune products are designed to be assembled quickly and with minimal fuss.
The package includes all necessary tools and detailed assembly instructions. A chair takes only six steps and 20 minutes to get up and running.
If you prefer your ErgoTune/EverDesk to be assembled by our delivery team, you can specify it upon checkout.
Before You Order
Most office chairs force you to conform to them uncomfortably. They ignore your unique body shape, are ‘one-size-fits-all’, and fail to deliver the support they promised. Unsatisfied, we thought, “That’s not how comfort works. If you’re going to spend 8 hours a day on a chair, it better be the best part of your day."
ErgoTune is our radical solution to a long-overlooked problem: while other chairs make you fit them, ErgoTune fits you. With our 11 adjustment points, you can tailor the chair’s ergonomics and support to your body. The result is a precise fit. AKA, tailored ergonomics – to date, we’ve helped over 100,000 folks sit happier.
The ErgoTune fits 9/10 users, so we’re (almost) 100% confident that it can tailor to fit your body too.
The ErgoTune will easily fit under any desk 67.5cm tall (floor to bottom of desk), and 61cm wide.
We demand that the ErgoTune meets our specifications from head to toe, so each part is sourced from a different nation before being assembled. This is so that they meet the strict requirements of multiple international awarding bodies.
For example, its DuraWeave™ hybrid mesh upholstery is traditionally weaved in Germany and is certified by the ISO, FR-One, and OEKO-TEX. Its Class-IV-rated hydraulics system is constructed in South Korea and has been officially certified by BIFMA (Business + Institutional Furniture Manufacturers Association).
Yes! ErgoTune is
- BIFMA tested (battered over 100,000 times for durability)
- ISO certified (190,000 cycles of abrasion testing)
- OEKO-TEX approved for sensitive skin and allergies
- FR-One accredited for fire-resistance.
The ErgoTune's DuraWeave™ hybrid mesh upholstery combines the durability of fabric, together with the durability of mesh. Weaved in Germany, it is built to maintain it's shape even after years and use.
The ErgoTune's castors are PU (Polyurethane)-coated and contain industrial-grade stainless steel ball bearings. Rest assured that they do not leave scratches regardless of your flooring type.
Both ErgoTune Supreme and ErgoTune Classic are made to the most stringent standards. However, there are a few key differences:
- The ErgoTune Supreme comes with the TriTune™ headrest, while the Classic does not.
- The ErgoTune Supreme’s armrest can rotate freely up to 270°, while the Classic’s armrest is only height and width adjustable.
- The ErgoTune Supreme’s base is made from aluminium, while the ErgoTune classic’s base is made from nylon polyamide.
For a more detailed comparison, refer to the comparison table here.
Due to Covid-19, showroom in Australia will be closed and the latest details will be provided once confirmed.
Delivery & Assembly
Ground shipping is free within NSW/ACT. There's a $39 shipping cost per chair to other states. We also offer promotions for free shipping from time to time, so keep a lookout for them!
Orders are shipped from our warehouse in Sydney, NSW. We typically deliver in 7-10 working days*. Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
Exceptions may apply for particularly distant or inaccessible locations.
*ErgoTune will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
You will receive an email confirming that your order has been shipped out. This will be followed by a separate email containing your order tracking link. On the day of your delivery, you will receive a phone call or SMS from the courier.
For additional information or assistance, please feel free to write to support@au.northday.com
While we’d love to offer this option, our products and packaging are very bulky and heavy, so we’re unable to deliver them to PO boxes and pick-up shops. However, if you require assistance with shipping, please write in to support@au.northday.com. They’ll be happy to assist you.
The ErgoTune is designed to be assembled quickly and with minimal fuss.
The package includes all necessary tools and detailed assembly instructions. It takes only six steps and 20 minutes to get the ErgoTune up and running.